We are happy to help you

Once your order has been successfully completed, you will receive a confirmation email with your order details. If you haven't received an email within a few minutes, please check your spam or junk folder. Still unsure? Contact us using the form above - we'll be happy to help!

Yes, you can - as long as your order hasn't been shipped yet. Simply contact us as soon as possible using the form above, and we'll be happy to update your shipping address before the package ships.

Yes, we do! We offer international shipping within the EU. Shipping is free for orders over €60 within Germany and €100 within the EU.

Orders within Germany usually arrive within 2 business days. For other EU countries, delivery usually takes up to 7 business days. We do our best to process and ship your order as quickly as possible!

If your item arrived damaged (e.g., broken, leaking), you can return it. For hygiene products, returns are only accepted if the item is unused and in good condition.

To request a return, simply contact us using the form above - we will be happy to help you.