Frequently Asked Questions

Yes, most of our products are made from 100% natural and organic ingredients. Some of our products have official organic certifications.

Our range includes many organic products, from fruit pulp products to cold-pressed fruit extracts. All our products are produced without additives, using gentle, natural methods.

On each product page, you'll see the organic certification and ingredient details. You can contact us for more information.

Yes, all our products are vegan and cruelty-free.

No animal-derived ingredients are used in the production process, and none of our products are tested on animals. Our natural cosmetics and care products are entirely plant-based, skin-friendly, and ethically formulated.

You can access the contents of a product on the corresponding product page. Each product page provides detailed information about the ingredients, manufacturing method, and any additives or preservatives. If you have a question about an ingredient in another product, we're happy to help.

Our products do not contain parabens, sulfates, or synthetic additives. We take care to use natural and skin-friendly formulas. All our cosmetic and care products are made without harsh chemicals and are especially suitable for sensitive skin.

To choose the right product for your skin type, we recommend paying attention to the suitability information in each product's description. The product pages indicate which skin types it is suitable for (e.g., dry, oily, sensitive, or mature skin).
In addition, you can contact us if you wish and receive product suggestions that are specifically tailored to your personal skin needs.

Our products are manufactured in Turkey and Germany. We value traditional production methods, high-quality natural raw materials, and local craftsmanship. Our production process adheres to high quality standards and sustainability principles.

Your orders are typically shipped within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the first following business day. Once the shipment is dispatched, you will receive a tracking link via email.

We ship all our orders via DHL. This ensures reliable, fast, and international delivery. Once your order is shipped, you will receive an informative email with a DHL tracking number.

Yes! We offer free shipping for orders over a certain amount:
– Within Germany (DE): free shipping for orders over 60 €
– Countries of the European Union (EU): Shipping is free for orders over 100 €
For orders below these amounts, standard shipping rates apply. Shipping costs are automatically calculated and displayed at checkout.

Delivery time varies depending on the shipping country:
– Deliveries within Germany usually take place within 2-4 working days.
– Deliveries to countries in the European Union usually take 4-7 working days.
When your order is shipped, you will be sent a tracking link.

If there is a broken, damaged or spilled item in your order, please contact us after receiving the order and share the photos of the product with us via email or Whatsapp.
After reviewing the situation, we will offer the most appropriate solution, such as a return shipment or refund, as quickly as possible. Customer satisfaction is our priority.

Yes, you can return the products within 14 days of receipt. However, the returned products must be unopened, unused, and undamaged.

Please contact us by email before initiating the return process. Once we receive and inspect the product, your payment will be refunded.

For hygiene and health reasons, we cannot accept returns of opened or used cosmetic products.

Products that have been opened or tried on in sealed packaging are not eligible for return. We ask for your understanding in this matter.

No, returns are not accepted for food that has been opened for hygiene reasons or whose packaging has been damaged. For food products, the return process is invalid if the original packaging has been opened or the product has been consumed. This practice is to protect the health of all our customers. Thank you for your understanding.

If you would like to return an item, please contact us by email within 14 days of delivery of your order.
We will provide you with all the necessary information for the return. Once the product has been received and inspected, the refund amount will be credited to your account within a few business days using the same payment method.
Please note that the items to be returned must be unopened, unused and undamaged.

If you would like to change an order or exchange a product, please contact us as soon as possible by email or through our customer service.
If your order has not yet been shipped, we will try to fulfill your request immediately.
Once you receive your order, we will inform you in detail about the return and exchange process.

For returns or exchanges, shipping costs are generally borne by the customer. However, if the product is damaged, defective, or shipped incorrectly, we will cover the shipping costs.
In such special cases, please contact us in advance so that we can assess the situation together and offer you the most suitable solution.

We accept secure and various payment methods:
– Credit cards (Visa, MasterCard, American Express)
– PayPal
– Apple Pay and Google Pay
– Klarna / Sofortüberweisung
– Pay to buy
All payments are processed using an encrypted and secure infrastructure to ensure the security of your data.

No , we do not currently have the option to pay at the door.
We only accept prepaid online payment methods (credit card, PayPal, Sofortüberweisung, etc.).

Yes, your credit card information is completely safe with us. Our website uses encrypted SSL connections, and all payments are processed through secure and certified payment infrastructures. We do not store any of your sensitive card information. All your information is protected by modern security standards.

Yes, we offer a special discount valid on your first purchase.
All you have to do is subscribe to our newsletter or follow the instructions on the homepage. This way, you can receive your special discount code and use it on the checkout page.

We do not currently offer gift wrapping services.
However, we're working on offering this option in the future. If your order is intended as a gift for someone, please mention this in the order notes—and we'll carefully prepare your package.

You can easily redeem your discount code in the shopping cart – checkout step:
Place the items you want to purchase in your shopping cart.
Proceed to the " Payment " step.
Enter your code in the " Discount Code " field that appears in the final step.
If you then click the " Apply " button, you can have the discount applied automatically.
If the code is invalid, check the spelling or duration. If necessary, our customer service will assist you.

You can easily reach us in various ways:
– Via live chat on our website (bottom right)
– By WhatsApp or call:+49 179 6947108
– Or by email: info@anadoanaturhaus.com
We'll be back on weekdays as soon as possible. We're here to answer any questions, suggestions, or support requests!

Yes, you can easily reach us via WhatsApp!
Our WhatsApp support hotline: +49 179 6947108
You can write to us if you have any questions about products, orders, or returns processes.

Monday: 9:30–13:00 and 15:00–17:00
Tuesday: 9:30–13:00 and 15:00–17:00
Wednesday: 9:30–1:00 PM
Thursday: 9:30–13:00 and 15:00–17:00
Friday: 9:30–13:00 and 15:00–17:00
Saturday: Closed
Sunday: Closed

Ludwigsburger Str. 16 71409
Schwaikheim, Baden-Württemberg Germany